Your Privacy Matters
At YoloCart, we're committed to transparency about how we collect, use, and protect your personal information.
Last Updated: May 26, 2025Jump to Section
By using YoloCart's services through WhatsApp, social media, or our website, you agree to the collection and use of information in accordance with this policy. We never sell your personal information to third parties.
1. Information We Collect
1.1 Personal Information You Provide
When you shop with YoloCart, we collect information to provide and improve our services:
- Identity Data: Full name, username, or similar identifier
- Contact Data: WhatsApp number, email address, social media handles
- Transaction Data: Delivery addresses, payment details (processed securely via third parties)
- Profile Data: Orders, preferences, feedback, survey responses
- Communications: Messages, comments, and interactions with our team
1.2 Automated Data Collection
We automatically collect certain technical information when you interact with our services:
- Device Information: IP address, browser type, device characteristics
- Usage Data: Pages visited, features used, time spent, navigation paths
- Location Data: Approximate location derived from IP or delivery addresses
- Cookies & Tracking: Small data files stored on your device (see Section 5)
Note: We minimize data collection to only what's necessary to provide our services. You can always request details about what specific information we hold about you.
2. How We Use Your Information
We process your data for these specific business purposes:
- Order Fulfillment: To process payments, arrange shipping, and provide invoices
- Customer Service: To respond to inquiries, complaints, and provide support
- Service Improvement: To analyze usage patterns and enhance functionality
- Personalization: To recommend products and tailor your experience
- Marketing: To send promotional messages (only with your explicit consent)
- Security: To monitor for fraudulent activity and protect our systems
- Legal Compliance: To meet regulatory requirements and tax obligations
3. Data Sharing & Disclosure
We may share your information in these limited circumstances:
Essential Service Providers
We work with trusted partners who assist in operating our business:
- Payment processors (Razorpay, PayPal, etc.)
- Shipping and logistics providers
- Cloud storage and infrastructure services
- Marketing and analytics platforms
Legal Requirements
We may disclose information when legally required to:
- Comply with court orders or legal processes
- Protect our rights, property, or safety
- Prevent fraud or other illegal activities
Data Protection: All third parties are carefully vetted and required to maintain confidentiality. We never sell your personal data.
4. WhatsApp & Social Media Data
As a platform that operates through social channels, we handle this data specially:
- Your messages are stored securely only for order processing and customer service
- We may reference public posts about our products (with attribution)
- Social media interactions are subject to each platform's privacy policy
- You can request deletion of your messages at any time
5. Cookies & Tracking Technologies
We use these digital tools to enhance your experience:
Essential Cookies
- Enable core functionality like shopping carts
- Remember your preferences and login status
- Process secure transactions
Analytics Cookies
- Help us understand how customers use our services
- Identify popular products and features
- Track the effectiveness of marketing campaigns
You can control cookies through your browser settings. Disabling them may affect some features but won't prevent WhatsApp ordering.
6. Data Security Measures
We implement robust protections for your information:
- End-to-end encryption for sensitive data transfers
- Regular security audits and penetration testing
- Strict access controls and authentication protocols
- Employee training on data protection best practices
- Secure deletion processes for outdated information
While we implement industry-standard measures, no electronic transmission or storage is 100% secure. We recommend using strong passwords and protecting your login details.
7. Your Privacy Rights
Depending on your location, you may have these rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Delete your personal data ("Right to be Forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Opt-out of certain processing activities
- Withdraw Consent: Revoke previously given permissions
To exercise any rights, please contact our Data Protection Officer using the details below. We respond to all legitimate requests within 30 days.
8. International Data Transfers
Your information may be processed outside your home country, but we ensure:
- Adequate safeguards are in place for international transfers
- Data protection agreements with all service providers
- Compliance with applicable data protection laws
9. Policy Updates
We may update this policy periodically to reflect:
- Changes in our business practices
- New legal or regulatory requirements
- Feedback from our community
We'll notify you of significant changes through WhatsApp, email, or prominent website notices. The "Last Updated" date at the top indicates when revisions were made.
Contact Our Privacy Team
Have questions or need to exercise your rights? Our dedicated privacy team is here to help.
Visit Us
YoloCart Headquarters
Ponnani, Kerala, India